Frequently asked questions

You can log in to your online account, register for a new account if you are not an existing customer or select guest checkout if you are submitting a one time order.

Internet Explorer 9 and above, Mozilla Firefox, Microsoft Edge and Google Chrome.

Select the drop down in the search bar and select ‘I cannot find my address’, you will then be able to enter your coordinates and search using the magnifying glass button. You can then type in the relevant address details.

Select the new build button within the address details, this allows you to provide some additional detail including plot number.

Make sure that all mandatory address fields have been completed, and ensure a plan has either been generated or uploaded.

On the location page you will see a ‘Skip’ button at the bottom right hand side of the screen, if you select this button you can proceed with a search request for just Anti Money Laundering products.

Navigate to the ‘My Orders’ section on the left-hand side on the dashboard screen.

Locate the search order you would like to raise the query against and select view.

From this page you will have the option to select ‘Raise a query’ for the whole order. The button for this is displayed on the top right-hand side.

You can also select the three dots next to an individual product and select ‘Raise a query’.

To help keep track of your queries you can navigate to the ‘Queries’ page.

Navigate to the ‘My Orders’ section on the left-hand side on the dashboard screen.

Locate the search order you would like to raise the cancellation request on and select view.

From this page you will have the option to select ‘Cancellation Request’ for the whole order. The button for this is displayed on the top right-hand side.

You can also select the three dots next to an individual product and select ‘Cancellation'. These buttons will only be available if the product has not already been returned to you.

Navigate to the 'Invoices' menu item, locate the invoice you would like to pay and select the £ symbol on that line. You will be prompted to enter your card details to complete payment.

You will see confirmation on the screen when payment is successful.

Select the 'Branches' menu item and select the ‘Add Branch’ button.

Enter your branch details, ensuring all mandatory fields are entered and select ‘Save & Close’ button. 

Select the 'Organisation Users' menu item and select the ‘Invite Users’ button.

Enter the new user’s details, ensuring all mandatory fields are completed.

Setting their access as ‘User’ allows them to log on and place orders and they will only see their orders. Setting their access as ‘Admin’ allows them to see all details for the account, including access to invite new users, set up branches etc.

Once all fields are entered select ‘Invite User’ button.

They will receive an email inviting them to complete their registration by setting their password.

Navigate to the 'Feedback' menu item.

A page will be displayed providing you with the opportunity to rate us on a scale of 0 to 10 and provide details about your experience.

For your security, our system will automatically sign you out when you have been logged in for one hour.

You will see a pop-up message, click continue to stay logged in. If you are signed out and you had reached the product selection page of your order your search will be saved as a draft, ready for you to complete and submit.