We will not share your personal data unless we have a legitimate interest or lawful reason to so. If we do have to share your information then we’ll keep it to a minimum to let the person or organisation do what we’ve asked or as the law requires. We may need to share your information with other organisations as follows.
We sometimes use agents and service providers to process personal information on our behalf. For instance, we may use different companies to process all or part of your order.
We may use other companies or companies within Wessex Water Limited to send out letters, to process credit and debit card payments, recover debts and to maintain our IT systems. Where we use other organisations to process your personal information, we will ensure that they have adequate security measures in place to safeguard it.
We will release your personal information when we’re required to do so for legal or regulatory purposes or as part of legal proceedings. This may include sharing your information with regulators or authorities.
We may give information we hold about you to a third-party as part of the process of selling one or more of our businesses, in which case we may provide your information to a prospective buyer.
When we carry out credit and identity checks, we may pass your information to credit reference and specialist agencies. This information may be held by those agencies to form part of their records which may also be accessed by third parties who carry out credit or identity checks on you. Please see the section below on credit checks for more information.
We may pass your information to debt recovery companies for the collection of unpaid charges on our behalf.
We will disclose your personal data if we’re under a duty to share your personal data so we can comply with any legal obligation, or to enforce our contractual rights and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may share information with advertisers and advertising networks or other carefully selected partners that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
We share information with analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may transfer or share your information with other companies in the Wessex Water group for the purposes we’ve explained but if we’re going to use it for something other than supplying our products and/or services or for a reason you wouldn’t normally expect then we will explain why by letting you know about the changes and, if we need your agreement, then we’ll check you are happy with this before we share it.
We may share your information with:
a. Water companies in the United Kingdom
Reason: To provide additional information for your search request. We only provide water companies with details of the search property and your contact details
Where it is processed: United Kingdom
Protection in place: all processing is carried out through our secure servers based in the European Economic Area (EEA)
b. Credit reporting agencies
Reason: to assess if debt risk applies to you, where we must verify your identity and manage our debt collection process.Where it is processed: United Kingdom.
Protection in place: all processing is carried out through our secure servers based in the European Economic Area (EEA)
c. Wessex Water Services Limited
Reason: To provide additional information and assistance for your search request. To assist with the testing and quality assurance of our IT systems.
Where it is processed: United Kingdom and Malaysia.
Additional protection in place: UK activities carried out within the EEA. GDPR compliant contract in place for work carried outside the EEA.
d. PR and marketing companies
Reasons: To send you details of our offers, news and other information that may be of interest to you. We only provide them with your email addresses and contact name to carry out customer satisfaction surveys on our behalf.
Where it is processed: United Kingdom.
Protection in place: all processing is carried out through our secure servers based in the European Economic Area (EEA)
e. Debt recovery companies
Reason: To check if debt risks apply to you and manage our debt collection process.
Where it is processed: United Kingdom.
Protection in place: all processing is carried out through our secure servers based in the European Economic Area (EEA)