Feedback survey terms and conditions

  1. By completing and submitting the feedback survey, you agree to be bound by these terms and conditions.
  2. Your personal information will be used in accordance with Wessex Searches's privacy policy.
  3. This survey is being undertaken by
    Wessex Water Enterprises Limited (company number 02279151, trading as “Wessex Searches”),
    Wessex Water Operations Centre,
    Claverton Down Road,
    Claverton Down,
    Bath,
    BA2 7WW.
  4. The ratings you provide will be used in an aggregated form to calculate an overall score of how our customers perceive us.
  5. Free -text comments may be shared within the Wessex Searches and the wider Wessex Group for the purposes of understanding and improving our customers experience.
  6. If you opt to be contacted to discuss your experience, we will use the details you provide to contact you.
  7. Information about systems will be used to help us understand your technological needs and how our new system can be designed to meet them.
  8. The information you provide about marketing will be used to inform the way we contact customers with information about our services.
  9. Wessex Searches accepts no responsibility for survey responses that are lost, delayed, misdirected or incomplete or cannot be delivered for any technical or other reason.
  10. Wessex Searches reserves the right to amend these terms and conditions at any time.
  11. These terms and conditions shall be governed by and construed exclusively in accordance with the laws of England and the parties agree to submit to the exclusive jurisdiction of the Courts of England, including the seeking of all injunctive or ancillary relief actions.